Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
• Disclosure for a business purpose: shared with our processor Shopify

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, ShipStation, Shopify Payments

Customer support information

• Examples of Personal Information collected: Listed Above
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: Our Processor Shopify

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• We may share your personal information and contact information with our Email & SMS Marketing company to contact you about your order, news and special offers. 

 

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
  
  

Your Rights

 

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary For The Functioning Of The Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting And Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

The Hip Eagle SMS Privacy Policy

The Hip Eagle uses cookies to collect information about abandoned shopping carts. Once the

cart is considered abandoned, an email or SMS message will be sent as a reminder if you have

signed up to receive these notices.

With your permission, we may send text messages about our store, new products, and other

updates. Updates include Shopping Cart Reminders. [Cookies/Webhooks/Plugins, etc] will be

used to trigger the Shopping Cart Reminders messaging system.

Text messaging originator opt-in data and consent will not be shared with any third parties,

excluding aggregators and providers of the text message services.

The Hip Eagle Messaging Terms & Conditions

You agree to receive recurring automated promotional and personalized marketing text (e.g.,

SMS and MMS) messages (e.g. cart reminders) from The Hip Eagle, including text messages

that may be sent using an automatic telephone dialing system, to the mobile telephone number

you provided when signing up or any other number that you designate. Consent to receive

automated marketing text messages is not a condition of any purchase. Msg & Data rates may

apply. Text the keyword STOP to unsubscribe.

Message frequency will vary. The Hip Eagle reserves the right to alter the frequency of

messages sent at any time, so as to increase or decrease the total number of sent messages.

The Hip Eagle also reserves the right to change the shortcode or phone number from which

messages are sent and we will notify you when we do so.

Not all mobile devices or handsets may be supported and our messages may not be deliverable

in all areas. The Hip Eagle, its service providers, and the mobile carriers supported by the

program are not liable for delayed or undelivered messages.

You also agree to The Hip Eagle’s Terms of Use and The Hip Eagle’s Privacy Policy.

We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T,

Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and

Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless

(EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast

Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross,

Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye

(Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa

Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC

Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas

RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United

Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Cancellation

Text the keyword STOP, CANCEL, or UNSUBSCRIBE to our phone number to cancel. After

texting STOP, CANCEL, or UNSUBSCRIBE to our number you will receive one additional

message confirming that your request has been processed. You acknowledge that our text

message platform may not recognize and respond to unsubscribe requests that do not include

the STOP, CANCEL, or UNSUBSCRIBE keyword commands and agree that The Hip Eagle and

its service providers will have no liability for failing to honor such requests. If you unsubscribe

from one of our text message programs, you may continue to receive text messages from TheHip Eagle through any other programs you have joined until you separately unsubscribe from

those programs.

Help

Text the keyword HELP to our number to return customer care contact information.

Customer Care

If you are experiencing any problems, please visit https://thehipeagle.com/pages/say-hello

and submit the form with details about your problem or your request for support, or email

customercare@thehipeagle.com.

Contact

This message program is a service of The Hip Eagle, located at 300 8th Street Mezzanine

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare@thehipeagle.com or by mail using the details provided below:

The Hip Eagle 300 8th Street Mezzanine Huntington, WV 25701