Shipping & Returns
we wanted it to work out & hate that it didn't!
The Hip Eagle accepts returns of new, unwashed, unworn, tags-attached merchandise postmarked within 14 days of receipt of shipment for store credit.
please re-package the unworn, unwashed, tags-attached merchandise and send it back to us at the following address:
The Hip Eagle
809 3rd Avenue Suite 2A
Huntington, WV 25701
the customer is responsible for return shipping. The Hip Eagle is not responsible for lost packages, so if you don't trust the postal service, insure it & track it!
returns & exchanges will not be accepted after the 14 day period. shipping charges are non-refundable. once the merchandise has been received, a store credit, in the form of an online code, will be issued within 7 business days via email (email address used during purchase)
NO RETURNS on sale items, purses, accessories, jewelry, intimates, hats or gift cards. these items are final sale.
unacceptable returns will be returned to customers at their own expense.
have something else in mind? make a note when returning of the item you'd like---be sure to include color, size, etc. please also include contact info in case we have a question for you! we will do our best to fulfill your exchange request but will refund you if we cannot.
all orders are shipped within 48 business hours
need expedited shipping? please contact us & we'll take care of you!
Free shipping over $100 not applicable for sale items.