Shipping::
All orders are shipped within 72 business hours, please keep in mind that this does not include shipping time just our order processing time.
Free shipping over $100, not applicable for sale or pre-orders.
Return Policy::
We wanted it to work out & hate that it didn't!
The Hip Eagle accepts returns of new, unwashed, unworn, tags-attached merchandise postmarked within 14 days of receipt of shipment for exchange or store credit which can be used in shop & online:: credit does not expire.
*PRE-ORDERED styles cannot be canceled & follow the same return policy as stated above.
We do not accept returns on sale items, purses, accessories, jewelry, intimates, hats or gift cards; these items are final sale.
Unacceptable returns will be returned to customers at their own expense.
To start the return process, please visit our return portal via RE:DO HERE
About RE:DO
RE:DO is a third party returns portal that works with us to create a seamless returns transaction. A charge of $1.98 is automatically added to every cart, you do have the option to delete from cart at check out. This is a non-refundable charge from RE:DO that gives the client 'unlimited returns' for their order at no additional cost. This means RE:DO will provide as many labels per order as needed, without any additional charge from the $1.98 originally at checkout.
If you purchased the $1.98 free returns for store credit + exchange protection at the original time of checkout, there is no additional cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our return center at no additional cost to you.
RE:DO still abides by our return policy stated above.
You have the option to remove RE:DO from your cart. If you chose to checkout without RE:DO, and would like to make a return, you will still need to go through our return portal
HERE which will further direct you on how to confidently make your return.
If at ANY time you have a question, please reach out to our customer care team:: customercare@thehipeagle.com
Again, THANK YOU SO MUCH for supporting HIP! xx
